AI assistant and chat

You will learn what the Tixio AI assistant can do, how conversations work, and how the in-app and Slack assistant surfaces differ.

For step-by-step usage, read Chat with the AI assistant. For Slack, read Use the Slack AI assistant.

What the assistant is for

The assistant helps you understand and act on Tixio work using natural language. It can answer questions, search workspace data, summarize work, and help with some issue and planning tasks.

Use it when you want to:

Find issues, comments, projects, epics, or cycles without building filters by hand.
Summarize your work, unread notifications, or overdue issues.
Ask cross-project questions such as "what launch blockers are open?"
Generate project, sprint, or workspace status summaries.
Get onboarding context in a new workspace.
Draft or create issues from chat.
Plan a set of issue updates before applying them.

Treat the assistant as a teammate with access to your Tixio context, not as the source of truth for decisions. Review important answers and confirm proposed changes before relying on them.

Conversation context

In-app chat is route-aware. When you open the assistant from a workspace, project, cycle, or epic route, Tixio passes that context to the assistant so you do not have to repeat it in every prompt.

For example:

From a workspace, ask for workspace-wide status or My Work.
From a project, ask for project issues, sprint status, backlog, or triage.
From a cycle, ask about the active cycle or sprint report context.
From an epic route, ask about the epic and related work.

The assistant also keeps conversation history. Long conversations may use a summary of older turns so the current request stays within model limits.

In-app chat panel

Open the assistant from Ask AI in the top bar or with Cmd+J on macOS and Ctrl+J on Windows/Linux.

The panel supports:

Conversation switching.
New chats.
Deleting conversations.
Streaming answers.
Stopping a running answer.
Loading earlier messages.
Markdown, issue-key links, and tables in assistant replies.
Tool cards that show what the assistant looked up or changed.
Confirmation cards for actions that would change data.
Plan cards for multi-step destructive work.
Resizing and a super-wide mode for tables or long reports.

For details, read Chat with the AI assistant.

Tool cards

When the assistant uses a Tixio tool, the chat shows a tool card. Tool cards make the assistant's work inspectable.

Examples:

A search card can summarize matching issues.
An issue card can show issue key, title, and status.
A cycle card can show sprint capacity and completion.
A status report card can render a workspace report.

Tool cards can be expanded to inspect inputs and outputs.

Read actions and write actions

Read-only actions can run automatically. These include searching, loading issues, listing comments, listing cycles, reading My Work, summarizing project data, and generating status reports.

Write actions require confirmation in the in-app assistant. These include creating issues, updating issues, moving issues into cycles, adding comments, creating cycles, changing cycle state, changing epic membership, bulk updating issues, and similar actions.

For multi-step destructive work, the assistant can show a proposed plan first. Each destructive step still requires confirmation before Tixio changes data.

What Slack can do

The Slack assistant is for answers and lookups, not confirmed writes.

In Slack, the assistant can:

Answer questions using the same Tixio workspace context as your linked user.
Search and summarize work.
Continue a multi-turn conversation in a DM or bot-owned thread.
Render concise Slack-friendly prose.
Render Markdown tables as native Slack tables when possible.

In Slack, the assistant cannot make changes such as creating issues, editing issues, deleting records, transitioning work, or adding comments. When a prompt requires a write action, it explains that you need to confirm the action in the Tixio app.

Slack setup requirements

Slack assistant chat requires:

A workspace Slack installation.
Your personal Slack account linked to Tixio.
A deployment with Slack and AI configured.

Workspace admins install Slack from Settings > Integrations > Slack. After the workspace is connected, each user links their own Slack identity.

AI settings and token limits

Workspace owners and admins can manage AI token limits from Settings > AI assistant.

Settings include:

Monthly token budget for the workspace, reset by UTC calendar month.
Maximum completion tokens per assistant request.

If a workspace reaches its monthly AI token budget, the assistant cannot produce new answers until an admin adjusts the limit or the next UTC month begins.

Audit and usage records

Assistant tool use is recorded for operational and compliance visibility.

Tixio records tool usage events for chat tools, including whether the tool succeeded and any summarized error. AI tool invocations can also appear in the workspace audit log with the tool name, invocation source, summarized input, success state, and usage metadata when available.

Use this audit trail when reviewing sensitive assistant activity or explaining how a change was made.

Good prompts

Good assistant prompts include enough context to act:

Summarize my overdue issues and suggest what to handle first.

Find open bugs in the Payments project that mention checkout.

What is the sprint status for this project?

Create a bug for the CSV import error with these reproduction steps...

For more examples, read AI assistant capabilities.

When to use another surface

Use dedicated Tixio surfaces when:

You need a precise saved filter or repeatable queue.
You need to bulk edit with full visual review.
You need to inspect charts interactively.
You are making sensitive access, billing, SSO, or export decisions.

Use the assistant to get oriented, draft, summarize, or start a controlled action. Use the product UI to verify and finalize important decisions.